Consumer agrees to pay shipping charges. Orders are fulfilled in 3-5 business days. Shipping time is calculated after the order is fulfilled. Email communications will be sent when the order is fulfilled and when a tracking number is generated. Shipping address cannot be changed after tracking number is generated. Flame and Arrow packages products in a safe and sustainable manner. All efforts to reduce damage are taken. If for whatever reason you receive your product damaged, please contact Flame + Arrow at flameandarrow0@gmail.com.